FREQUENTLY ASKED QUESTIONS
Why do clients pay excess ?
An excess is the first amount payable by a client in the event of loss and is the uninsured portion of the loss.
Tshianeo Insurance offers various excess options on our policies such as Flat Excess, voluntary excess and many more.
Why does a client have to take the vehicle for an inspection?
Tshianeo Insurance requires this information to enable us make an informed decision onthe condition of the vehicle and to take note of all accessories on vehicle to ensure we cover the client correctly at all times.
Can a client choose their own panelbeater to repair their vehicle?
Tshianeo Insurance requires the vehicle to be repaired at a panelbeater chosen by Tshianeo Insurance to ensure the client receives the best service and the best quality as we manage and monitor our providers on this ensuring the best service to the client.
How is a cliam submitted?
By calling our cliams centre your claim will be handled quickly and efficiently, whilst a cliams consultant will advise you step by step of what is required.
What do i do for transport if my car is being repaired?
Tshianeo Insurance offer a Car hire policy on all of our policies. There is a choice of days that may be purchased at very reasonable rates . this can be added to your policy at any time , even if you have been withTshianeo Insurance for a period of time . Just phone our friendly VAPS team and they will assist.